FREQUENTLY ASKED QUESTIONS

You will automatically receive a $12.50 Reward for every 250 points earned (spend $250).

No, there is no limit to the amount of points of rewards you can earn.

When you register your Casa Rewards account, you can select your preferred method for notifications which include email and/or text options.

You will receive an email or text notification with a barcode. In-store, simply show the barcode checkout and it will be scanned and applied to purchase. Online, apply the reward voucher number at payment.

Yes, you can use multiple rewards at any time in store. On the website, you can only redeem one reward per order.

No, you may apply the reward to a purchase and any balance will remain that you can use for a future purchase.

Yes, Rewards expire 1 year from issuance.

You will receive an email and/or text notification 30 days prior to expiration with an invitation to visit your preferred location to renew.

Yes, you will always earn Double Points on qualifying purchases if your locker contract is current and has not expired.

In the event it expires, your account will automatically convert from “Key Level” to “Casa Rewards” where you will earn single points on all your purchases.

The Platinum and Gold VIP Membership program ended September 1, 2020. An email was sent to members of the former VIP program. If you did not sign up, you can register for the Casa Rewards program now by going to here, clicking Join Now” and completing your enrollment using your Platinum or Gold VIP membership email and phone number. Upon enrollment, you will be issued an special reward in lieu of any remaining, unused portion of your membership.

Key Level Members will now earn double points on all purchases.